PHONE CALLS: A phone nurse will be available to take your call during normal business hours. Our trained nurses answer most uncomplicated questions asked by the parents. If your question is complex, the doctor is consulted and the nurse will return your call. Please call during normal business hours if you need your prescription refilled and have your pharmacy name and number available. If you are calling to make an appointment, we suggest you avoid calling during the busiest calls volume between 9:00 am and 10:30 am.

ON CALL STAFF: (Physician / Physician Extenders) There is someone on call at all times. Please call the physician (physician extender) with non-life threatening emergencies. Please allow up to two hours for your call to be returned. Just in case there is a prescription called in, please have the name and number of the pharmacy. To assure your page is answered, deactivate any anonymous block you have on your phone and keep the line free.

PAYMENT POLICY:All co-payments are expected at the time the service is rendered. The person that brings the child to the office is responsible for the payment at that visit. We will submit your claims with the insurance companies with which we have a contractual agreement. Please contact our billing department if you develop a serious problem with the payment of your balances.

APPOINTMENTS: Help us contribute to your child's health by keeping your appointments. If you cannot make an appointment, please let another child be placed in your spot. Call us ahead to let us know that you are rescheduling.

As your primary care providers, we will see your child for the routine well-child exams that are recommended by the American Academy of Pediatrics. We will also see your child for all the illnesses. Frequent examinations give us the opportunity to discuss many important topics such as accident prevention, discipline, nutrition and many other developmental concerns.

WELCOME TO OUR PRACTICE!

PEDIATRICS CENTER OF FORT WAYNE, P.C.